Privacy Policy

What personal information do we collect from the people that visit our website?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, phone number, social security number or other details to help you with your experience.

We use third-party service providers such as Facebook and Linkedin which may collect your personal information to conduct research and analyze data. These third-party service providers are governed by separate terms and conditions which you can find out more about by the links below:
https://www.facebook.com/legal/FB_Work_Privacy
https://www.linkedin.com/legal/privacy-policy
https://policies.google.com/privacy

We collect information from you when you place an order, subscribe to a newsletter, fill out a form or enter information on our site.

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

• To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To improve our website in order to better serve you.
• To allow us to better service you in responding to your customer service requests.
• To administer a contest, promotion, survey or other site feature.
• To ask for ratings and reviews of services or products
• To follow up with them after correspondence (live chat, email or phone inquiries)

If you call any of our customer service telephone numbers, or use any of our ‘Phone me’ services, we may record your call. These recordings are used for training and quality control to ensure that we continuously monitor and improve our customer service standards.

How do we protect your information?

We do not use vulnerability scanning and/or scanning to PCI standards.
We only provide articles and information. We never ask for credit card numbers.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use ‘cookies’?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

• Understand and save user’s preferences for future visits.
• Keep track of advertisements.
• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future.

We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, Some of the features that make your site experience more efficient may not function properly.It won’t affect the user’s experience that make your site experience more efficient and may not function properly.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.

Third-party links
We do not include or offer third-party products or services on our website.

Google
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/13…
We use Google AdSense Advertising on our website. Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

We have implemented the following:

• Remarketing with Google AdSense
• Google Display Network Impression Reporting
• Demographics and Interests Reporting
• DoubleClick Platform Integration

According to CalOPPA, we agree to the following:

• Users can visit our site anonymously.
• Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
• Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the page specified above.

You will be notified of any Privacy Policy changes

• On our Privacy Policy Page
• Can change your personal information:
• By emailing us
• By calling us

How does our site handle Do Not Track signals?

We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking?
It’s also important to note that we allow third-party behavioral tracking
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children under the age of 13 years old.
Do we let third-parties, including ad networks or plug-ins collect PII from children under 13?
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

• Within 7 business days
• Within 1 business day

We will notify the users via in-site notification within 1 business day

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:

• Send information, respond to inquiries, and/or other requests or questions
• Process orders and to send information and updates pertaining to orders.
• Send you additional information related to your product and/or service
• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CANSPAM, we agree to the following:

• Not use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Include the physical address of our business or site headquarters.
• Monitor third-party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us at
Follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.

These Terms of Use (“Terms”) set forth the terms and conditions of use of the

Rainier Transportation website (“Website”) and the services offered via the Website
(“Services”). These Terms are a legally binding agreement between you, personally,
and any entity on whose behalf you are using this website (collectively “You” and/or
“Your”) and Rainier Transportation, Inc. (“Rainier”). If You do not agree to any
provision herein, You shall not use the Website or any Services. Rainier reserves the
right, at any time, to modify, alter, or update the terms and conditions of this
agreement without prior notice. You agree to review these terms regularly and to
discontinue use of the Website and Services immediately if you do not agree to any
modification to these Terms. Modifications shall become effective immediately upon
being posted on the Website. Your continued use of the Website after amendments
are posted constitutes an acknowledgement and acceptance of the Agreement and
its modifications. Except as provided in this paragraph, this Agreement may not be
amended.

Use

You represent that You can form legally binding contracts under applicable law, and
that if using the Website or Services on behalf of an entity, that You are authorized
to bind that entity to these Terms. Rainier is providing You with the Website and the
Services for the sole purpose of interacting with Rainier and You promise that You
shall not use the Website and Services for any purpose other than in furtherance of
Your relationship with Rainier. Subject to the terms and conditions mentioned
herein, You are hereby granted a limited, non-exclusive right to use the content and
materials on the Website. You have no right to use, copy, display, perform or create
derivative works from, distribute, have distributed, rent, lease, transmit or
sublicense any of the material or content available on the Website. Any software
provided by Rainier on the Website is provided only on a non-exclusive, non-
transferable, restricted license, for the limited purpose of using the software solely
for the services defined. No other right, title or interest is granted in, and to such
software, and the use of such software is subject to any other terms and conditions
accompanying the software. You shall not modify the software, nor adapt, translate,
reverse engineer, decompile, disassemble, and/or otherwise attempt to discover the
source code of the software, nor take any other steps to discover any confidential
information and/or trade secrets that may be contained in the software.

Prohibited Conduct

You may not: (i) in connection with, in relation to, or in any way associated with
your use of the Website or Services infringe any patent, trademark, trade secret,
copyright, right of publicity or other right of any third party; (ii) defame, abuse,
harass, stalk any individual, or disrupt or interfere with the security or use of the
Services, the Website or any websites linked to the Website; (iii) interfere with or
damage the Website or Services, including, without limitation, through the use of
viruses, cancel bots, Trojan horses, harmful code, flood pings, denial of service
attacks, packet or IP spoofing, forged routing or electronic mail address information
or similar methods or technology; (iv) attempt to use another user’s account,
impersonate another person or entity, misrepresent your affiliation with a person or
entity, including (without limitation) Rainier or create or use a false identity; (v)
attempt to obtain unauthorized access to the Website or portions of the Website
that are restricted from general access; (vi) engage, directly or indirectly, in
transmission of “spam,” chain letters, junk mail or any other type of unsolicited
solicitation; (vii) collect, manually or through an automatic process, information
about other users without their express consent or other information relating to the
Website or the Services; (viii) use any meta tags or any other “hidden text” utilizing
Rainier’s name, trademarks, or product or service names; (ix) advertise, offer to sell,
or sell any goods or services, except as expressly permitted by Rainier; (x) engage in
any activity that interferes with any third party’s ability to use or enjoy the Website
or Services; (xi) “deep link” to or “frame” any portion of the Website or (xii) assist
any third party in engaging in any activity prohibited by these Terms.

Intellectual Property

All content included or available on the Website, including site design, text, graphics,
interfaces, and the selection and arrangements thereof is ©2018
stage.rainiertransportation.com, with all rights reserved, or is the property of Rainier
and/or third parties protected by intellectual property rights. Any use of materials
on the website, including reproduction for purposes other than those noted above,
modification, distribution, or replication, any form of data extraction or data mining,
or other commercial exploitation of any kind, without prior written permission of an
authorized officer of Rainier is strictly prohibited. You agree that you will not use
any robot, spider, or other automatic device, or manual process to monitor or copy
our web pages or the content contained therein without prior written permission of
an authorized officer of Rainier.

All “Rainier” trademarks on the Website are proprietary marks of Rainier and shall
not be used without Rainier’s prior written consent. Rainier’s trademarks may not
be used in connection with any product or service that is not provided by Rainier in
any manner that is likely to cause confusion among customers, or in any manner
that disparages or discredits Rainier.
All other trademarks displayed on the Website are the trademarks of their
respective owners, and constitute neither an endorsement nor a recommendation of
those vendors. If You use such trademarks or logos, you must include appropriate
attribution. You may not use such trademarks or logos without express permission.
In addition, such use of trademarks or links to the websites of vendors is not
intended to imply, directly or indirectly, that those vendors endorse or have any
affiliation with Rainier.

Representations and Warranties

You represent and warrant to Rainier that: (i) You have the full power and authority
to enter into and perform Your obligations under these Terms; (ii) Your assent to
and performance of Your obligations under these Terms does not constitute a
breach of or conflict with any other agreement or arrangement by which You are
bound, or any applicable laws, regulations or rules; (iii) all information provided by
You on Your account is accurate and current and will be updated by You to remain
current; (iv) all the provisions of these Terms constitute legal, valid, binding and
enforceable obligations on You; (v) You will not infringe the patent, copyright,
trademark, trade secret, right of publicity or other intellectual property or
proprietary right of any third party in Your use of the Website and Services; (vi) You
will comply with all applicable laws, rules and regulations in Your use of the
Website and Services, as well as these Terms; and (vii) You understand and
acknowledge that Rainier may terminate these Terms at any time in its sole
discretion.

Disclaimer of Warranties

The Website is provided by Rainier on an “as is” and on an “as available” basis.
To the fullest extent permitted by applicable law, Rainier makes no representations
or warranties of any kind, express or implied, that the Website or Services or their
use (i) will be free from defects, inaccuracies or errors, (ii) will be uninterrupted or
secure (iii) will meet Your requirements or (iv) will operate in the configuration or
with the other software You use. To the fullest extent permitted by applicable law,
Rainier disclaims all warranties with regard to the Website, its content, and the
Services, including the implied warranties of merchantability and fitness for a
particular purpose, and non-infringement.

Limitation of Liability

Rainier shall not be liable for any special, indirect, consequential,
Or incidental damages, or damages for lost profits, loss of revenue,
Or loss of use, arising out of or related to this website, services, or
Their use, whether such damages arise in contract, negligence, tort,
Under statute, in equity, at law, or otherwise, even if rainier has
Been advised of the possibility of such damages. You agree that in no
Event shall the damages available to you from rainier arising from,
Relating to, or in connection with these terms, the website or the
Services exceed $1,000.00.

Indemnification

You agree to indemnify and hold Rainier, its subsidiaries, affiliates, officers and
employees, harmless from any claim or demand, including reasonable attorneys’
fees and costs, made by any third party due to or arising out of Your use of the
Services, the violation of this Agreement, or infringement by You, or other user of
the Services using Your computer, of any intellectual property or any other right of
any person or entity.

Modifications and Interruption to Services

Rainier reserves the right to modify or discontinue the Services with or without
notice to You. Rainier shall not be liable to You or any third party should Rainier
exercise its right to modify or discontinue the Services. You acknowledge and accept
that Rainier does not guarantee continuous, uninterrupted or secure access to the
Website and operation of the Website may be interfered with or adversely affected
by numerous factors or circumstances outside of Rainier’s control.

Registration

You may become a member (“Member”) by registering for an online password
protected account to certain Services offered on the Website. Registration provides
Members with access to interactive features. As a Member, You are responsible for
completing registration form, maintaining the accuracy of the data supplied, and
maintaining the confidentiality of Your user ID and password. Rainier reserves the
right to cancel or terminate any user without prior notice and without any liability
to You or any third party.

Third Party Sites

The Website may include links to, or the Website may direct You to, other sites on
the Internet that are owned and operated by online merchants, vendors and other
third parties. You acknowledge that Rainier is not responsible for the availability of,
or the content located on or through, any third party site. You should contact the site
administrator or webmaster for those third party sites if You have any concerns
regarding such links or the content located on such sites. Your use of those third
party sites is subject to the terms of use and privacy policies of each site, and You
agree that Rainier is not responsible for any use, act or omission of any third party
or third party site. You agree to review said privacy policies of third parties’ sites.

Governing Jurisdiction and Applicable Law

The laws of the State of Tennessee will govern these Terms, without regard to any
provision governing conflicts of law. Any dispute arising with regard to these Terms,
the Website or the Services shall be brought before the federal or state courts
located in Knoxville, Tennessee.

Compliance with Laws

You shall not use or access the Website or the Services in any way that violates
applicable state, federal, or international laws, regulations or other government
requirements. You further agree not to transmit any material that encourages
conduct that could constitute a criminal offense, give rise to civil liability or
otherwise violate any applicable local, state, national or international law or
regulation.

Other Terms

If any provision of these Terms shall be unlawful, void or unenforceable for any
reason, the other provisions (and any partially enforceable provision) shall not be
affected thereby and shall remain valid and enforceable to the maximum possible
extent. Rainier may assign these Terms. You shall not assign these Terms. These
Terms shall apply in addition to, and shall not be superseded by, any other written
agreement between You and Rainier.

Privacy Policy Incorporated by Reference

Rainier takes reasonable measures to safeguard Your privacy while visiting the
Website. You agree that by accepting these Terms, You are consenting to Rainier’s
Privacy Policy, which is incorporated herein by reference.

This SMS Policy is a part of our Privacy Policy.

At Rainier Transportation Inc. (“the Company”), we emphasize customer communication and ensure efficient service management. To facilitate this, we require access to customer contact information for the following purposes:

• Order Information Collection: Gather necessary details about the order process, customer preferences, and specific needs via forms on our website.
• Customer Support: Address issues or queries during the delivery process and ensure the accuracy of provided information.
• Delivery Verification: Confirm delivery addresses and correct discrepancies, such as incorrect access codes or unlisted apartment numbers.
• Status Updates: Notify customers about their delivery status, including delays, reasons for delays, and order conditions, along with proof of delivery, such as photos.
• Automated SMS Notifications: Provide parcel status updates through our delivery system.
• Feedback and Complaints: Handle customer feedback, complaints, discuss possible refunds for damaged or undelivered orders, process compensation claims with insurers, and collect feedback to improve service quality.
• Staff Training: Train staff on handling specific customer needs and instruct drivers on particular delivery details.
• Information Updates: Inform customers of any changes in address, contact details, or preferences during the service process.
• Driver Coordination: Share information related to drivers’ schedules, workload, and payment details.
• Routing Applications: Distribute login information for routing applications.
• Payment Arrangements: Coordinate payments for services rendered by the Company.
• Delivery Coordination: Clarify necessary recipient information for efficient delivery service and update any changes therein.
• Delivery Notifications: Inform customers about the status and condition of delivered items, potential delays, and estimated times of arrival.

This SMS Privacy Policy (“Policy”) details how we manage Personal Information collected via our SMS Service (“Service”), provided through a third-party provider.

The Company may amend this SMS Policy at any time. Changes are effective immediately upon posting. Continued use of the Service is acceptance of these changes.

Personal Information includes data like your mobile number or username and any information in messages sent through the Service.

Personal Information Collected

We receive your mobile number, message content, username, and any feedback about the Service when you interact with us through phone calls, verbal conversations, or when you leave your information in the Contact Us form.

Data Collection and Use

This policy (“Policy”) explains how we manage the personal information collected when you use our SMS Service (“Service”), provided through a third-party service provider.

We reserve the right to amend this Policy at any time. Updates will be indicated at the top of this Policy, taking effect immediately upon posting. Your continued use of the Service signifies your acceptance of these changes.

Usage of Personal Information

Personal Information is used to provide and enhance the Service, process inquiries, contact you for essential updates, and conduct research.

How We Use Your Information

We use personal information to:

• Provide the Service.
• Process inquiries.
• Enhance the Service.
• Contact you for essential updates.
• Conduct research.

Information Sharing 

We won’t share your SMS consent with 3rd parties. Your SMS consent is only for Rainier Transportation

Security Measures 

The Company takes measures to protect your Personal Information, although we cannot guarantee its absolute security as it travels through third-party infrastructures.

Opting In and Out 

We will not share your number with other companies or third parties, nor use it for marketing. If you want to opt-out and unsubscribe, text “STOP”.

Children’s Privacy

The Service is not designed for individuals under 18. We do not knowingly collect data from children under this age without parental consent. If you have any concerns or questions about these guidelines, please email us at recruiting@rainierlogistics.com.

SMS Terms of Service

Your engagement with Rainier Logistics Inc.’s text messaging services (“the Service”) adheres to the outlined Terms of Service, forming a binding legal agreement (“the Agreement”). Please review these terms thoroughly:

• By submitting your phone number, you consent to receive SMS messages.
• Essential communications related to the Service will be sent without an opt-out option.
• If you have further inquiries about this policy, contact us at recruiting@rainierlogistics.com.
• Standard message and data rates may apply. Consult your wireless provider for text or data plan details.
• Messages received can be viewed by anyone with access to your device. We disclaim liability for such occurrences.
• Consent to this service is not a prerequisite for other services from the Company.
• By accepting these Terms and providing your mobile number, you authorize Rainier Transportation Inc. to contact you via text using automated dialing technology.

This SMS Privacy Policy only refers to SMS interactions. For any privacy concerns, please see our general Privacy Policy.