Privacy policy

This document serves as the Privacy Policy for Rainier Transportation Inc., also recognized under the trade name Rainier Transportation. It explicates our practices regarding the acquisition, retention, utilization, and sharing (“processing”) of your information as you engage with our Services when visiting our website at https://rainiertransportation.com/ or any of our websites that direct you to this notice, as well as interactions through sales, marketing, or events. Perusing this notice will enlighten you about your privacy rights and choices. We recommend refraining from using our Service if our privacy policy statements do not align with your view.

The Privacy Policy highlights specific topics of interest, including:

• Collection of Personal Data: Our collection of personal information varies based on your interaction with our Services, your choices, and the features and products you utilize.
• Handling of Sensitive Information: We refrain from processing sensitive personal information.
• Third-Party Information: We might obtain information from public databases, marketing allies, social media, and other external entities.
• Information Processing Practices: Our processing of your data is aimed at delivering, enhancing, and managing our Services, communicating with you, ensuring security and fraud prevention, and complying with legal mandates. Our processing is based on legitimate grounds.
• Sharing of Personal Information: Your information might be shared under certain conditions with distinct categories of third parties.
• Safeguarding Your Information: We employ both organizational and technical strategies to safeguard your personal data. Despite these measures, the inherent risks of digital transmissions and data storage cannot entirely eliminate the threat posed by unauthorized parties.
• Your Rights: Depending on your location, you may have specific rights regarding your personal information under the applicable privacy laws.
• Exercising Your Rights: The most straightforward method to exercise your rights is through submitting a data subject access request or by contacting us directly. We adhere to applicable data protection laws when responding to such requests.

CONTENTS OUTLINE:

1. 1. Data We Collect
2. 2. Data Processing Methods
3. 3. Disclosure of Personal Information
4. 4. Utilization of Cookies and Tracking Tools
5. 5. Data Retention
6. 6. Data Protection
7. 7. Minors’ Information
8. 8. Your Privacy Privileges
9. 9. Do-Not-Track Mechanisms
10. 10. Privacy Rights in the United States
11. 11. Policy Updates
12. 12. Contact Details
13. 13. Managing Your Personal Data

1. Data We Collect

We acquire personal information directly from you when you show interest in our offerings or services, engage with our services, or reach out to us for any inquiries.

Information You Share: The scope of personal information we collect varies based on how you interact with us and our services, your selections, and the specific products and functionalities you engage with. This collected data typically includes:

• Full names
• Telephone numbers
• Email IDs
• Postal addresses
• Usernames
• Passwords
• Preferences for communication
• Data for contacting or verifying your identity
• Addresses for invoicing

No sensitive personal data is collected. You are responsible for informing us about any modifications to your personal data.

Our services automatically document particular details about your visit and interaction with our platform. This gathered information, while not explicitly identifying you by name or contact details, encompasses data on your device and usage like IP address, the type of browser and device you’re using, operating system, language preferences, source URLs, the name of your device, your location and country, along with details on how and when you utilize our services, among other technical details. This data is crucial for securing and operating our services, besides aiding our internal analysis and reporting efforts. Moreover, we accumulate data through cookies and similar tracking technologies.

Automatically collected information:

• Data on Service Use and Logs: Our servers automatically collect diagnostic, service-related, usage, and performance data, recorded in log files, based on your interaction with our services. This may encompass your IP address, device specifics, browser details, settings, and information about your service activities (like timestamps of usage, viewed pages and files, searches, and other interactions such as feature usage), along with device event data (such as system actions, error messages, and hardware settings).
• Device Information: We collect data related to the devices you use to access our services, which may include your IP address (or a proxy server), identification numbers for your device and applications, location, browser type, hardware model, your internet provider or mobile network, operating system, and system configuration details.
• Location Information: We gather data about your device’s location, which may be precise or general. The extent of location data we collect is determined by the device and settings used. Technologies like GPS may be utilized to ascertain your precise location (determined by your IP address), which you can opt out of by either denying access to this data or disabling your device’s location services. Opting out may affect the usability of certain service features.

2. Data Processing Methods

Purpose of Processing Your Personal Information:

• Service Provision and Improvement: We utilize your data to offer and refine the services you seek, including handling service requests and facilitating service delivery.
• Customer Support: Your data is processed to address inquiries and resolve any issues with our services, ensuring a seamless user experience.
• Administrative Communications: We use your information to send you important updates about our services, policy changes, and other relevant administrative details.
• Order Management: Your information is crucial for managing orders, payments, returns, and exchanges within the Services framework.
• Facilitating User Interactions: Should you opt to use any feature that supports communication with other users, we’ll process your information to enable these interactions.
• Feedback Collection: We occasionally process your data to solicit feedback, enhancing our Services based on user experiences.
• Personalized Advertising: By processing your information, we tailor advertising and content to match your preferences, location, and more, for a more personalized experience.
• Testimonials Display: We showcase testimonials on our Services, some of which might include personal information.
• Service Security: Your information is vital for maintaining the integrity and security of our Services, including monitoring for fraud.
• Service Evaluation and Enhancement: We analyze your information to track usage trends, assess our marketing campaign’s effectiveness, and continuously improve our Services, products, and marketing strategies.
• Understanding User Trends: Analyzing how you use our Services helps us identify trends and make necessary improvements.
• Marketing Effectiveness: Your data helps us tailor our marketing and promotional efforts to be more relevant and effective for you.

The processing of your personal information is integral to offering a comprehensive, secure, and improved service experience alongside targeted communications and promotions, all tailored to meet your needs and interests.

3. Disclosure of Personal Information

We might disclose your information to third-party entities such as vendors, consultants, and service providers—collectively referred to as “third parties” – who carry out services on our behalf and need access to your information for their work. The types of third parties with whom we may share personal data include:

• Advertising Networks
• Cloud Services
• Tools for Communication and Collaboration
• Analytics Services
• Data Storage Providers
• Payment Processing Services
• Monitoring Tools for Performance
• Platforms for Retargeting Ads
• Tools for Sales and Marketing
• Social Media Platforms
• Testing Services
• Services for User Account Setup and Authentication
• Web Hosting Services

Your personal information may be disclosed in scenarios such as:

• Business Transactions: In events like mergers, asset sales, financing, or business acquisitions, your information could be shared or transferred.
• Usage of Google Analytics: We employ Google Analytics for insights on service usage. For details on opting out from Google Analytics tracking across our services, visit the provided opt-out link. Google’s privacy practices can be further understood by visiting their Privacy & Terms page.
• Affiliates: Your data may be shared with our affiliate entities, and we ensure these affiliates adhere to this privacy notice. Affiliates encompass our parent company, subsidiaries, joint venture partners, or companies under our common control.
• Business Partners: To present specific products, services, or promotions, we might share your information with business partners.

4. Utilization of Cookies and Tracking Tools

Cookies, web beacons, and pixels are among the tracking technologies we may use to gather information. Our Cookie Notice provides detailed information on how these technologies are used and how you can opt out of certain cookies.

5. Data Retention

Your personal information is retained only for the period necessary for the purposes stated in this privacy notice unless the law mandates or allows for a longer retention period for reasons like taxation, accounting, or other legal requirements. No reason in this notice will justify keeping your personal data for more than one year past the fulfillment of those purposes.

If there is no continuing legitimate business need to process your personal information, we will delete or anonymize it, or if neither is feasible (e.g. because your information is stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

6. Data Protection

We’ve adopted suitable technical and organizational measures to protect the security of your personal information. However, no method of electronic transmission or storage is 100% secure, so we cannot guarantee absolute security against the potential breach by hackers or other unauthorized parties. While we strive to protect your personal data, its transmission and storage are at your risk. We advise using our Services within a secure environment only.

7. Minors’ Information

We do not target children under 18 years old and do not knowingly collect their data. Using our Services implies that you are at least 18 or the parent/guardian allowing a minor under your care to use the Services. Upon discovering that we have collected data from users under 18, we will deactivate any relevant account and promptly remove such information from our records. If you are aware of any data we might have collected from minors under 18, please get in touch with us.

8. Your Privacy Privileges

You can withdraw your consent to our processing of your personal data at any time if you have previously provided consent, which might have been expressly or impliedly given, depending on the jurisdiction. Withdrawing your consent will not affect the legality of the processing carried out before your withdrawal, nor will it impact processing based on lawful grounds other than consent, where applicable.

You have control over cookies and similar technologies via your browser settings, which can be adjusted to reject or delete cookies. However, changing these settings may affect the functionality of our Services.

For questions or concerns about your privacy rights, contact us using the provided contact details.

9. Do-Not-Track Mechanisms

Currently, there is no consistent industry standard for recognizing and implementing Do-Not-Track signals; hence we do not respond to such signals or any automatic privacy preference communication. Should standards for online tracking be established that we must adhere to, we will update you through a revised privacy notice.

10. Privacy Rights in the United States

Over the last twelve months, we have gathered personal information across several categories:

• Identifiers: This includes your name, alias, mailing address, phone number, unique identifiers, online presence, IP address, email, and account details.
• Personal Information (as per the California Customer Records statute): Contains details like your name, contact info, educational background, employment details, and financial data.
• Protected Classification Characteristics: Covers your gender and date of birth.
• Geolocation Data: Pertains to your device’s location.

We do not collect:

• Commercial Information: Involves transaction details, purchase records, and payment data.
• Biometric Information: Includes fingerprints and voiceprints.
• Internet Activity: Encompasses your browsing and search history, online behavior, and interactions.
• Sensory Data: Relates to photos, audio, or videos created during our business interactions.
• Professional or Employment Information: Consists of job-related contact details, employment history, and qualifications for job applicants.
• Education Information: Includes student records and directory info.
• Inferences: Drawn from the above data to create personal profiles or summaries.
• Sensitive Personal Information.

We maintain and utilize the personal information we collect for one year as necessary to provide our services or for Category A to C and G.

Additional personal information might be collected during direct interactions with us, through customer support, by participating in surveys or contests, while delivering our services, or by responding to inquiries.

Usage and Sharing of Your Personal Information:

For details on how we use your personal information, refer to the “Data Processing Methods” section.

We gather and disseminate your personal information via:

• Targeting and marketing cookies.
• Social media cookies.

Your personal information might be shared with our service providers under a contractual agreement. For more information on our sharing practices, see “Disclosure of Personal Information”.

Your personal information may be utilized for our internal business objectives, such as conducting technological research and development. This does not equate to the “selling” of your information.

In the past twelve months, we haven’t sold or shared any personal information with third parties for business or commercial purposes. However, we have disclosed specific personal information categories to third parties for business or commercial reasons, as detailed in “Disclosure of Personal Information.”

California Residents

Shine The Light Law (California Civil Code Section 1798.83)

For California residents, this statute allows you to inquire annually, at no cost, about personal information shared with third parties for direct marketing purposes within the previous calendar year, including the third parties’ names and addresses. Requests should be submitted in writing using the contact information provided.

Protection for Minors in California

Individuals under 18 years old residing in California with registered accounts have the right to request the removal of unwanted public posts on the Services. While efforts will be made to prevent public display, complete removal from all systems may not be guaranteed.

California Consumer Privacy Act (CCPA) Overview

This section is tailored for California residents, detailing rights under the CCPA, including definitions of “residents” as per the California Code of Regulations, and contrasts these with “non-residents.”

Rights Under CCPA:

• Deletion Request: You can request the deletion of your personal information, which we will honor except in cases where exceptions apply, such as legal compliance or protection from illegal activities.
• Right to Know: You have the right to know if your personal information is being collected, the types of personal information collected, its usage, and if it is shared or sold to third parties, including the specifics of such activities.
• Non-Discrimination: Exercising your CCPA rights will not result in discrimination against you.
• Limit Use of Sensitive Information: We do not process consumers’ sensitive personal information.

Verification Process

To process your request, we must verify your identity. This may involve matching the information you provide with what we already have or using other verification methods. Only information needed for verification will be requested, and any additional information provided for verification will be deleted post-verification.

Other Privacy Rights:

• You may object to or request correction or restriction of processing of your personal information.
• Authorized agents can submit requests on your behalf with proper authorization.
• You may opt out of the selling or sharing of your personal information. Requests will be acted upon within fifteen days.

To exercise these rights, contact us via email or the contact details provided at the end of this document. Feedback on our data handling practices is welcomed.

Colorado Residents

The CPA provides Colorado residents with several rights regarding their personal data. However, these rights may have limitations, and under certain circumstances, we might not fulfill a request as per legal allowances. Your rights include:

• Being informed of personal data processing activities
• Accessing your personal data
• Correcting inaccuracies within your personal data
• Requesting the deletion of your personal data
• Obtaining copies of personal data previously provided
• Opting out of personal data processing for targeted advertising, data sales, or profiling for significant effect decisions

To exercise these rights, please contact us through email or submit a data subject access request. If we do not fulfill your request, you can appeal by emailing us. We will respond to your appeal within 45 days, detailing our action or lack thereof and explaining our decision.

Connecticut Residents

Connecticut residents are entitled to specific rights under the CTDPA, which mirror those under the CPA but with adjustments to how we handle appeals. Your rights under the CTDPA are as follows:

• Being informed of personal data processing
• Accessing your personal data
• Correcting your personal data inaccuracies
• Deleting your personal data
• Receiving copies of your previously shared personal data
• Opting out of data processing for targeted ads, data sales, or significant effect profiling

To make a rights request, please reach out via email or submit a data subject access request. If your request is denied, you have the right to appeal by emailing us. We will communicate our decision within 60 days, including a rationale for our actions.

Utah Residents

Utah’s UCPA affords residents privacy rights, yet with potential limitations. Your rights include:

• Information on whether we process your personal data
• Access to your personal data
• Deletion of your personal data
• Copies of personal data you’ve previously provided
• Opt-out rights for data processing used in targeted advertising or data sales

To act on these rights, please email us or submit a data subject access request.

Virginia Residents

Definitions Under VCDPA:

• Consumer: Defined as a natural individual residing in Virginia, engaging in activities within a personal or household capacity, excluding commercial or employment-related activities.
• Personal Data: Refers to information that can be directly or indirectly associated with a recognizable individual, excluding anonymized data or data available in the public domain.
• Sale of Personal Data: Involves exchanging personal data for monetary benefits.

Your Rights as a Virginia Resident

Under the VCDPA, if you qualify as a “consumer,” you are entitled to:

• Be informed about whether your personal data is being processed.
• Access your personal data.
• Correct inaccuracies in your personal data.
• Request the deletion of your personal data.
• Obtain copies of personal data you have provided in the past.
• Opt out of personal data processing for purposes such as targeted advertising, personal data sales, or significant effect profiling.

Exercising Your Rights

To exercise these rights, you may reach out to us via email at recruiting@rainiertransportation.com or submit a data subject access request. Should you use an authorized agent for these requests, proof of authorization is required, and failing to do so may cause us to deny the request.

Verification Process

We reserve the right to request additional information to verify your identity and the authenticity of the request, especially when made through an authorized agent. After receiving a request, we aim to respond promptly, ensuring a response is provided within 45 days, which may be extended by an additional 45 days under certain circumstances, with due notification and rationale provided for the delay.

Right to Appeal

If we do not fulfill your request, you will be informed about our decision and the reasons behind it. Should you wish to contest this decision, you can initiate an appeal via email. We commit to addressing your appeal within 60 days, providing detailed feedback on actions taken or not taken, including the reasons. Unresolved issues can be escalated to the Attorney General for further review.

11. Policy Updates

This privacy notice may be revised over time, with changes reflected by a new “Revised” date. Changes become effective once posted or accessible. For significant updates, we’ll either highlight the changes on our platform or send you a direct notice. Regularly reviewing this notice ensures you’re always aware of how your information is safeguarded.

12. Contact Details

If you have any inquiries or feedback regarding this notice, feel free to contact us via email at recruiting@rainiertransportation.com or through mail at:

Rainier Transportation Inc.
13912 NE 20th Ave, suite 206, 
Vancouver, WA 98686
United States

13. Managing Your Personal Data

Depending on your jurisdiction, you might be entitled to rights regarding your personal data, including accessing, modifying, or requesting the deletion of the data we hold about you. To exercise these rights, please complete and submit a data subject access request form.